Email consultation will be free. If you need to know any information about your application, we can clarify your doubts or questions via email.
If any work is involved in resolving your query or if you wish to speak to someone in our team, you need to sign up for one of the below packages to take up your issue. If you prefer not to sign up for any package, you will be billed at a hourly rate of £20/hr+ VAT
- Basic Package - starts from £15/month+ VAT
- Automatic Services
- Backups
- Application Monitoring
- Knowledge Management
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr
- Professional Package - starts from £20/month+ VAT
- Automatic Services
- Backups
- Disaster Recovery
- Application Monitoring
- Knowledge Management
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr+ VAT
- Support only package - starts from £20/month + VAT
- Request for support which includes severity codes 3 and 4.
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr+ VAT
- Support plus package - starts from £25/month + VAT
- Request for support which includes severity codes 1,2 3 and 4.
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr+ VAT
- Advanced Package - starts from £35 from month+ VAT
- Automatic Services
- Backups
- Disaster Recovery
- Application Monitoring
- Knowledge Management
- Request for support which includes severity codes 3 and 4.
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr+ VAT
- Comprehensive Package - starts from £45/month+ VAT
- Automatic Services
- Backups
- Disaster Recovery
- Application Monitoring
- Knowledge Management
- Request for support which includes all severity codes (1,2,3 & 4)
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr+ VAT
- Bespoke Package - starts from £45/month + VAT and costs for bespoke health check list
- Automatic Services
- Backups
- Disaster Recovery
- Application Monitoring
- Knowledge Management
- Request for support which includes all severity codes
- Items that are not covered under your maintenance package will be billed separately on a hourly rate of £20/hr+ VAT
- Bespoke health check on the application
Please note that bespoke health checks can be added to any maintenance package and costs will be discussed upon finalising the check lists required by the client.
